How do claims work?

When submitting a claim you’ll be asked for details about what happened and get assigned a dedicated claims manager to take you through your next steps.
You may be asked to provide details about your item, proof of ownership or purchase, or a police report if theft occurred. If in doubt, don’t hesitate to ask your claims manager who can be reached directly via the claims chat in the app. They’re available to help between 0900 and 1700 Monday to Friday, except on public holidays.
Since all claims are taken care of on an individual basis, we wouldn't want to set any expectations we couldn't keep about how long they might take to resolve. Our team will always work to help settle your claim as swiftly as possible.