Trōv Protection

What’s Covered?

• What am I covered against?
• What do you mean by "accidental damage"?

How Do I Manage Protection?

• Can I delete items from my Trov?
• Where can I view my payment history?
• Where can I view or change account details?
• How can I log in?
• How can I upload Proof of Ownership?
• What happens if I change my phone?

How Does Pricing Work?

• Removal of ESL tax in NSW

Billing

• How will I be refunded if I turn off protection?
• Where can I update my payment information?
• What if my bill doesn’t look right?
• What payment methods do you accept?

Privacy and Data Security

• How do you protect my data?
• What personal content do you collect and how do you use it?
• What happens if I lose my phone? Is my Trōv data secure?
• How do you handle fraud?
• Do your insurance partners and underwriters have access to my data?